{
  "page": {
    "id": "lcbpfjdhnlkc",
    "name": "Skedda",
    "url": "https://status.skedda.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","group_id":null,"page_id":"lcbpfjdhnlkc"},{"status":"operational","name":"User Portal","created_at":"2016-01-19T07:42:46.671Z","updated_at":"2025-10-29T19:38:31.351Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"nfckmbfcnkkm","group_id":null,"page_id":"lcbpfjdhnlkc"},{"status":"operational","name":"Email Delivery","created_at":"2016-01-19T09:23:23.747Z","updated_at":"2026-02-26T11:13:56.133Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"hkdbllbgdbnd","group_id":null,"page_id":"lcbpfjdhnlkc"},{"status":"operational","name":"Payment processing","created_at":"2016-01-19T09:23:43.662Z","updated_at":"2022-04-29T21:15:37.343Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"kfkbndfbbjmm","group_id":null,"page_id":"lcbpfjdhnlkc"}],
  "incidents": [{"name":"Problems with transactional email delivery to Microsoft consumer inboxes (e.g. hotmail, outlook, live).","status":"resolved","created_at":"2026-02-25T10:48:27.387Z","updated_at":"2026-02-26T11:13:56.187Z","monitoring_at":"2026-02-26T07:41:26.476Z","resolved_at":"2026-02-26T11:13:56.170Z","impact":"minor","shortlink":"https://stspg.io/ml8jlykcxxmv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-25T10:48:27.379Z","reminder_intervals":"12","id":"82rcyb9n2b13","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-02-26T11:13:56.170Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T11:13:56.170Z","display_at":"2026-02-26T11:13:56.170Z","deliver_notifications":true,"tweet_id":null,"id":"z5b94pw21nyz","incident_id":"82rcyb9n2b13","custom_tweet":null,"affected_components":[{"code":"hkdbllbgdbnd","name":"Email Delivery","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing signs of recovery and continue to monitor delivery signals.","created_at":"2026-02-26T07:41:26.476Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T07:41:26.476Z","display_at":"2026-02-26T07:41:26.476Z","deliver_notifications":true,"tweet_id":null,"id":"gm95zvzrqfx2","incident_id":"82rcyb9n2b13","custom_tweet":null,"affected_components":[{"code":"hkdbllbgdbnd","name":"Email Delivery","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently investigating delivery problems for Skedda transactional email messages sent to Microsoft consumer inboxes (e.g. recipient addresses on hotmail, outlook, live and similar Microsoft consumer domains). Email recipients on other domains are not known to be affected at this time.\n\nWe have reached out to Microsoft sender support to investigate and resolve this incident. A precise expected resolution time is currently not known but we will of course provide updates here as events warrant.","created_at":"2026-02-25T10:48:27.490Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T10:48:27.490Z","display_at":"2026-02-25T10:48:27.490Z","deliver_notifications":true,"tweet_id":null,"id":"jyychmxpcrgf","incident_id":"82rcyb9n2b13","custom_tweet":null,"affected_components":[{"code":"hkdbllbgdbnd","name":"Email Delivery","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Delivery","created_at":"2016-01-19T09:23:23.747Z","updated_at":"2026-02-26T11:13:56.133Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"hkdbllbgdbnd","page_id":"lcbpfjdhnlkc","group_id":null}]},{"name":"Elevated errors on Skedda's marketing pages (www.skedda.com)","status":"resolved","created_at":"2025-12-05T09:00:45.859Z","updated_at":"2025-12-05T10:21:40.453Z","monitoring_at":"2025-12-05T09:00:45.898Z","resolved_at":"2025-12-05T10:21:40.433Z","impact":"none","shortlink":"https://stspg.io/x4zg3yddt1h8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-12-05T09:00:45.851Z","reminder_intervals":null,"id":"53ncg40njvd7","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"Cloudflare is no longer listing the incident on its status page and we have not seen any regression for the past hour, so we're marking this as resolved.","created_at":"2025-12-05T10:21:40.433Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T10:21:40.433Z","display_at":"2025-12-05T10:21:40.433Z","deliver_notifications":false,"tweet_id":null,"id":"f8krbs7rjptg","incident_id":"53ncg40njvd7","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We are seeing signs of recovery (the Skedda marketing pages at www.skedda.com are no longer displaying errors). We are continuing to monitor.","created_at":"2025-12-05T09:29:35.107Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T09:29:35.107Z","display_at":"2025-12-05T09:29:35.107Z","deliver_notifications":false,"tweet_id":null,"id":"kvz3nn6x041y","incident_id":"53ncg40njvd7","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"This incident affects Skedda's marketing pages at www.skedda.com only (not the Skedda application). Users attempting to access Skedda's marketing pages at www.skedda.com may see errors at this time, due to an ongoing incident at the network provider Cloudflare:\n\nhttps://www.cloudflarestatus.com/\n\nWe are monitoring this incident and will provide updates as events warrant.\n\nSkedda's web and mobile applications are not affected. If you normally navigate to the Skedda log-in page via the marketing pages, note that you can get to Skedda's log-in page directly at https://app.skedda.com/account/login","created_at":"2025-12-05T09:00:45.898Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T09:00:45.898Z","display_at":"2025-12-05T09:00:45.898Z","deliver_notifications":false,"tweet_id":null,"id":"1nfjqc33wmdw","incident_id":"53ncg40njvd7","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Elevated Web App Errors","status":"resolved","created_at":"2025-11-18T11:41:29.055Z","updated_at":"2025-11-18T20:06:49.700Z","monitoring_at":"2025-11-18T12:37:15.902Z","resolved_at":"2025-11-18T20:06:49.682Z","impact":"minor","shortlink":"https://stspg.io/bltk57j5y4bx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-18T11:41:29.049Z","reminder_intervals":null,"id":"7xblkq95k91l","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"Cloudflare has resolved the underlying incident and we have seen no further issues from our side.","created_at":"2025-11-18T20:06:49.682Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T20:06:49.682Z","display_at":"2025-11-18T20:06:49.682Z","deliver_notifications":true,"tweet_id":null,"id":"dy0rsyyj05pv","incident_id":"7xblkq95k91l","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Cloudflare has confirmed that a fix has been implemented, and we can confirm what appears to be full recovery from our side. We will continue to monitor and resolve this incident once Cloudflare has closed the underlying incident.\n\nhttps://www.cloudflarestatus.com/","created_at":"2025-11-18T14:55:39.459Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T14:55:53.815Z","display_at":"2025-11-18T14:55:39.000Z","deliver_notifications":true,"tweet_id":null,"id":"0nz7p1p6l2fy","incident_id":"7xblkq95k91l","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We continue to monitor Cloudflare's remediation efforts.\n\nhttps://www.cloudflarestatus.com/","created_at":"2025-11-18T13:30:01.989Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T13:30:01.989Z","display_at":"2025-11-18T13:30:01.989Z","deliver_notifications":false,"tweet_id":null,"id":"fvyg7t2xcp1k","incident_id":"7xblkq95k91l","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing signs of recovery and continue to monitor Cloudflare's remediation efforts.\n\nhttps://www.cloudflarestatus.com/","created_at":"2025-11-18T12:37:15.902Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T12:37:15.902Z","display_at":"2025-11-18T12:37:15.902Z","deliver_notifications":true,"tweet_id":null,"id":"4p1pcvmk385g","incident_id":"7xblkq95k91l","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We have identified the underlying problem as being related to a incident at Cloudflare that is affecting many websites currently:\n\nhttps://www.cloudflarestatus.com/\n\nThe Cloudflare team is currently working on resolving the incident and we will provide an update within 30 minutes or as events warrant.\n\nSkedda customers may continue to see errors on Skedda accounts while the third-party incident is being resolved, and we thank you for your patience.","created_at":"2025-11-18T11:51:29.202Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T11:51:29.202Z","display_at":"2025-11-18T11:51:29.202Z","deliver_notifications":true,"tweet_id":null,"id":"yvkqgszv6y4y","incident_id":"7xblkq95k91l","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We're currently seeing an elevated level of errors coming from our web application. We're looking into the issue as a matter of priority. If you are unable to access your Skedda account, this incident is likely the reason and we thank you for your patience as we work through it. We will provide another update in 60 minutes or as events warrant.","created_at":"2025-11-18T11:41:29.108Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T11:41:29.108Z","display_at":"2025-11-18T11:41:29.108Z","deliver_notifications":true,"tweet_id":null,"id":"5hqc3z0byhdf","incident_id":"7xblkq95k91l","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","page_id":"lcbpfjdhnlkc","group_id":null},{"status":"operational","name":"User Portal","created_at":"2016-01-19T07:42:46.671Z","updated_at":"2025-10-29T19:38:31.351Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"nfckmbfcnkkm","page_id":"lcbpfjdhnlkc","group_id":null}]},{"name":"Elevated Web App Errors","status":"resolved","created_at":"2025-10-29T15:53:37.923Z","updated_at":"2025-10-30T06:51:55.834Z","monitoring_at":"2025-10-29T16:04:24.603Z","resolved_at":"2025-10-30T06:51:55.816Z","impact":"minor","shortlink":"https://stspg.io/gt5hs4pqfbmn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-29T15:53:37.917Z","reminder_intervals":null,"id":"9jxfcmfvy00q","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"Microsoft has resolved the underlying incident and we are marking this as resolved from our side too. Skedda is fully operational.","created_at":"2025-10-30T06:51:55.816Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T06:51:55.816Z","display_at":"2025-10-30T06:51:55.816Z","deliver_notifications":false,"tweet_id":null,"id":"wr6wmvxkw647","incident_id":"9jxfcmfvy00q","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We continue to monitor Microsoft's resolution efforts for the underlying incident. \n\nCustomers can expect Skedda to operate normally at this time due to the earlier mitigation steps we performed. \n\nWe will provide a further update when Microsoft has resolved the underlying incident or if other events warrant.","created_at":"2025-10-29T19:38:31.391Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T19:38:31.391Z","display_at":"2025-10-29T19:38:31.391Z","deliver_notifications":false,"tweet_id":null,"id":"mlt72wcz818k","incident_id":"9jxfcmfvy00q","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have identified that the errors are related to a current Microsoft Azure Front Door incident with widespread impact. We have implemented mitigation steps from our side to restore service. Customers can expect to see recovery at the latest within 60 minutes. Skedda will continue to monitor and provide updates as events warrant.","created_at":"2025-10-29T16:04:24.603Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T16:04:24.603Z","display_at":"2025-10-29T16:04:24.603Z","deliver_notifications":true,"tweet_id":null,"id":"wjbhn9sg8xy0","incident_id":"9jxfcmfvy00q","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're currently seeing an elevated level of errors coming from our web application. We're looking into the issue as a matter of priority. If you are unable to access your Skedda account, this incident is likely the reason and we thank you for your patience as we work through it. We will provide another update in 60 minutes or as events warrant.","created_at":"2025-10-29T15:53:38.008Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T15:53:38.008Z","display_at":"2025-10-29T15:53:38.008Z","deliver_notifications":true,"tweet_id":null,"id":"zfz6w1bzf4q9","incident_id":"9jxfcmfvy00q","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","page_id":"lcbpfjdhnlkc","group_id":null},{"status":"operational","name":"User Portal","created_at":"2016-01-19T07:42:46.671Z","updated_at":"2025-10-29T19:38:31.351Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"nfckmbfcnkkm","page_id":"lcbpfjdhnlkc","group_id":null}]},{"name":"Marketing pages outage (www.skedda.com)","status":"resolved","created_at":"2025-10-20T15:25:39.424Z","updated_at":"2025-10-21T06:35:31.040Z","monitoring_at":"2025-10-20T17:22:28.402Z","resolved_at":"2025-10-21T06:35:31.022Z","impact":"none","shortlink":"https://stspg.io/dhq0lghkppvg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T15:25:39.418Z","reminder_intervals":null,"id":"w8x12w4bvndz","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"The underlying third-party incident has been resolved and the Skedda marketing pages have been stable for many hours now, so we're marking this as resolved.","created_at":"2025-10-21T06:35:31.022Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-21T06:35:31.022Z","display_at":"2025-10-21T06:35:31.022Z","deliver_notifications":false,"tweet_id":null,"id":"kbx9k88jnc0n","incident_id":"w8x12w4bvndz","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We are continuing to monitor the relevant third-party remediation efforts and will provide an update as events warrant. At this time the Skedda marketing pages at www.skedda.com are stable.","created_at":"2025-10-20T21:33:49.891Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T21:33:49.891Z","display_at":"2025-10-20T21:33:49.891Z","deliver_notifications":false,"tweet_id":null,"id":"gsgpk1j2j5tp","incident_id":"w8x12w4bvndz","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We continue to see signs of recovery on our marketing pages (www.skedda.com) and continue to monitor as the relevant third parties continue the remediation efforts. We will provide another update within 2 hours or as events warrant.\n\nThe Skedda web application used for customer accounts is not affected. If you normally navigate to your Skedda account via the Skedda marketing pages at www.skeddda.com and the marketing pages are showing errors for you, you can use the direct URL to the Skedda app login page instead: https://app.skedda.com/account/login","created_at":"2025-10-20T19:04:14.543Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T19:04:14.543Z","display_at":"2025-10-20T19:04:14.543Z","deliver_notifications":false,"tweet_id":null,"id":"mh94jyqf4ys3","incident_id":"w8x12w4bvndz","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We are seeing signs of recovery on our marketing pages (www.skedda.com) and continue to monitor. The root cause is an AWS outage which is affecting the platform on which our marketing pages are hosted (Webflow). The main Skedda app remains unaffected. We will provide another update within 2 hours or as events warrant.","created_at":"2025-10-20T17:22:28.402Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T17:22:28.402Z","display_at":"2025-10-20T17:22:28.402Z","deliver_notifications":false,"tweet_id":null,"id":"vp8s4szrr7cy","incident_id":"w8x12w4bvndz","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We're investigating errors on our marketing pages (www.skedda.com). The Skedda web application used for customer accounts is not affected. If you normally navigate to your Skedda account via the Skedda marketing pages at www.skeddda.com, you can use the Skedda app login URL instead: https://app.skedda.com/account/login\n\nWe will provide further updates within 60 minutes or as events warrant.","created_at":"2025-10-20T15:25:39.463Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:25:39.463Z","display_at":"2025-10-20T15:25:39.463Z","deliver_notifications":false,"tweet_id":null,"id":"2tn1ddxm4dgj","incident_id":"w8x12w4bvndz","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Elevated Web App Errors","status":"resolved","created_at":"2025-10-09T09:11:31.532Z","updated_at":"2025-10-10T06:44:34.589Z","monitoring_at":"2025-10-09T09:51:39.597Z","resolved_at":"2025-10-10T06:44:34.574Z","impact":"minor","shortlink":"https://stspg.io/08pksznlhm83","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-09T09:11:31.525Z","reminder_intervals":null,"id":"89398b8w6ymb","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"Microsoft has resolved the underlying incident and we're resolving it on our side now too. Skedda is fully operational.","created_at":"2025-10-10T06:44:34.574Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-10T06:44:34.574Z","display_at":"2025-10-10T06:44:34.574Z","deliver_notifications":true,"tweet_id":null,"id":"ng84nx5xf81j","incident_id":"89398b8w6ymb","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Microsoft has provided detailed information on the underlying cause of the incident and the expected recovery timeline:\n\nhttps://azure.status.microsoft/en-us/status\n\nSkedda is currently unaffected by this incident (due to our mitigation efforts) so customers should not be experiencing issues using the Skedda application. We will provide an update in the coming hours once the underlying Azure incident is fully resolved.","created_at":"2025-10-09T11:21:15.396Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-09T11:21:15.396Z","display_at":"2025-10-09T11:21:15.396Z","deliver_notifications":false,"tweet_id":null,"id":"xt0hm81m3t9f","incident_id":"89398b8w6ymb","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"As prepared for in Skedda's Business Continuity Plan, we have implemented a mitigation step from our side to temporarily avoid our dependency on the affected Azure networking infrastructure (\"Front Door\"). Affected customers can expect to see signs of recovery. We will continue to monitor and provide a further update within 60 minutes or as events warrant.","created_at":"2025-10-09T10:36:57.476Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-09T10:36:57.476Z","display_at":"2025-10-09T10:36:57.476Z","deliver_notifications":true,"tweet_id":null,"id":"3ggzhjpw7hgt","incident_id":"89398b8w6ymb","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Microsoft has confirmed the ongoing outage and are working to resolve it:\n\nhttps://x.com/AzureSupport/status/1976223481554415707\n\nWe will continue to monitor the situation from our side.","created_at":"2025-10-09T09:51:39.597Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-09T09:51:39.597Z","display_at":"2025-10-09T09:51:39.597Z","deliver_notifications":true,"tweet_id":null,"id":"bkv3593v815g","incident_id":"89398b8w6ymb","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The incident is related to a current Microsoft Azure incident, specifically related to the Azure \"Front Door\" service. The underlying incident is affecting many of Microsoft's services. It appears to be affecting certain regions only (e.g. primarily in Europe). We expect Microsoft to resolve the underlying issue soon but will continue investigating (including possible mitigation strategies from the Skedda side). We will provide an update within 60 minutes or as events warrant.","created_at":"2025-10-09T09:34:40.164Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-09T09:34:40.164Z","display_at":"2025-10-09T09:34:40.164Z","deliver_notifications":true,"tweet_id":null,"id":"g87y54d06xfg","incident_id":"89398b8w6ymb","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're currently seeing an elevated level of errors coming from our web application. We're looking into the issue as a matter of priority. If you are unable to access your Skedda account, this incident is likely the reason and we thank you for your patience as we work through it. We will provide another update in 60 minutes or as events warrant.","created_at":"2025-10-09T09:11:31.639Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-09T09:11:31.639Z","display_at":"2025-10-09T09:11:31.639Z","deliver_notifications":true,"tweet_id":null,"id":"803x722rh5j2","incident_id":"89398b8w6ymb","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","page_id":"lcbpfjdhnlkc","group_id":null},{"status":"operational","name":"User Portal","created_at":"2016-01-19T07:42:46.671Z","updated_at":"2025-10-29T19:38:31.351Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"nfckmbfcnkkm","page_id":"lcbpfjdhnlkc","group_id":null}]},{"name":"Impact analysis of recent NPM Supply Chain Attack","status":"resolved","created_at":"2025-09-10T08:04:35.000Z","updated_at":"2025-09-10T21:36:14.280Z","monitoring_at":null,"resolved_at":"2025-09-10T21:36:14.261Z","impact":"none","shortlink":"https://stspg.io/ynzdbn8d56ch","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-10T08:04:35.000Z","reminder_intervals":null,"id":"vgqzq5gq6hym","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"We have received confirmation from all our relevant sub-processors that they have not been affected, so we are now marking this as resolved. We will continue to track activity across the npm ecosystem with our partners to ensure deployments on Skedda remain secure by default.","created_at":"2025-09-10T21:36:14.261Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-10T21:36:14.261Z","display_at":"2025-09-10T21:36:14.261Z","deliver_notifications":false,"tweet_id":null,"id":"vkzyp4t89791","incident_id":"vgqzq5gq6hym","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"The Skedda security team has conducted an internal analysis of the packages compromised by the recent NPM supply chain attack (https://en.wikipedia.org/wiki/Npm#:~:text=%5B40%5D-,September%202025%20Supply%20Chain%20Attack,-%5Bedit%5D).\n\nSkedda can confirm that there are no cases of a compromised package in use on Skedda's own software stack. Skedda is not currently directly depending on any of the affected package versions. \n\nNo action is required at this time.\n\nWe are currently in the process of confirming that the services of our relevant set of partners/sub-processors has likewise been unaffected. We will provide an update here once these investigations have completed. We will continue to track activity across the npm ecosystem with our partners to ensure deployments on Skedda remain secure by default.","created_at":"2025-09-10T08:04:35.616Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-10T08:05:29.841Z","display_at":"2025-09-10T08:04:35.000Z","deliver_notifications":false,"tweet_id":null,"id":"9l0g626x1n0g","incident_id":"vgqzq5gq6hym","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Errors Accessing Subscription Settings Page","status":"resolved","created_at":"2024-10-10T19:22:48.657Z","updated_at":"2024-10-10T20:21:00.378Z","monitoring_at":"2024-10-10T19:34:48.800Z","resolved_at":"2024-10-10T20:21:00.360Z","impact":"minor","shortlink":"https://stspg.io/58k4xb62h0bb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-10-10T19:22:48.651Z","reminder_intervals":null,"id":"f3l0vcb19c0t","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-10-10T20:21:00.360Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T20:21:00.360Z","display_at":"2024-10-10T20:21:00.360Z","deliver_notifications":true,"tweet_id":null,"id":"kj0w774dcb0z","incident_id":"f3l0vcb19c0t","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are witnessing recovery, and things are currently behaving normally. However, we are continuing to monitor the situation closely as we wait for Stripe to fully resolve their incident.\n\nWe will update when Stripe has fully resolved their incident or as events warrant.","created_at":"2024-10-10T19:54:16.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T19:54:16.826Z","display_at":"2024-10-10T19:54:16.826Z","deliver_notifications":true,"tweet_id":null,"id":"rd2x0hcsm892","incident_id":"f3l0vcb19c0t","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We have identified the core issue, which is linked to our payment provider. We are currently monitoring the situation to ensure stability. For more information, please visit the https://status.stripe.com/.\n\nWe will continue to monitor and provide further updates as needed.","created_at":"2024-10-10T19:34:48.800Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T19:34:48.800Z","display_at":"2024-10-10T19:34:48.800Z","deliver_notifications":true,"tweet_id":null,"id":"fkr8j71jxqq1","incident_id":"f3l0vcb19c0t","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue where customers attempting to access their subscription settings or modify features within the settings page may experience errors. This may affect the ability to manage subscriptions or update settings effectively.\n\nWe are actively investigating the root cause of the issue. We will provide an update within the next 60 minutes or as events warrant.","created_at":"2024-10-10T19:22:48.747Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T19:22:48.747Z","display_at":"2024-10-10T19:22:48.747Z","deliver_notifications":true,"tweet_id":null,"id":"d6kwj929q8c8","incident_id":"f3l0vcb19c0t","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","page_id":"lcbpfjdhnlkc","group_id":null}]},{"name":"Performance issues in the UK","status":"resolved","created_at":"2024-09-02T09:55:11.670Z","updated_at":"2024-09-02T12:02:26.064Z","monitoring_at":"2024-09-02T10:09:50.089Z","resolved_at":"2024-09-02T12:02:26.044Z","impact":"minor","shortlink":"https://stspg.io/x5g7sh6p4mj5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-09-02T09:55:11.664Z","reminder_intervals":null,"id":"km4614tmt8t2","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"Microsoft has resolved the incident on its status page, performance-metrics are nominal on our side and we haven't received any further customer reports for the past 30+ minutes, so we're resolving this incident now. Please reach out to our support team (e.g. via info@skedda.com) if your access to Skedda remains impaired.","created_at":"2024-09-02T12:02:26.044Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-02T12:02:26.044Z","display_at":"2024-09-02T12:02:26.044Z","deliver_notifications":true,"tweet_id":null,"id":"wbz3h5gwm9x7","incident_id":"km4614tmt8t2","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We continue to monitor Microsoft's resolution of the issue and will provide an update within 60 minutes or as events warrant.","created_at":"2024-09-02T11:14:02.432Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-02T11:14:02.432Z","display_at":"2024-09-02T11:14:02.432Z","deliver_notifications":true,"tweet_id":null,"id":"7mtm6p00gpd0","incident_id":"km4614tmt8t2","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Microsoft has confirmed that their network (on which we depend) is experiencing issues in the UK:\n\nhttps://azure.status.microsoft/en-us/status\n\nWe are monitoring Microsoft's resolution of the issue and will provide an update within 60 minutes or as events warrant.","created_at":"2024-09-02T10:09:50.089Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-02T10:09:50.089Z","display_at":"2024-09-02T10:09:50.089Z","deliver_notifications":true,"tweet_id":null,"id":"92mzpw40y2fl","incident_id":"km4614tmt8t2","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating reports from some customers regarding performance issues when accessing Skedda services from some regions. We will provide further information here within 30 minutes or as events warrant.","created_at":"2024-09-02T09:55:11.772Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-02T09:55:11.772Z","display_at":"2024-09-02T09:55:11.772Z","deliver_notifications":true,"tweet_id":null,"id":"v8j5wm57f3r2","incident_id":"km4614tmt8t2","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","page_id":"lcbpfjdhnlkc","group_id":null},{"status":"operational","name":"User Portal","created_at":"2016-01-19T07:42:46.671Z","updated_at":"2025-10-29T19:38:31.351Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"nfckmbfcnkkm","page_id":"lcbpfjdhnlkc","group_id":null}]},{"name":"Intermittent errors while accessing our services","status":"resolved","created_at":"2024-07-30T12:08:17.049Z","updated_at":"2024-07-30T20:56:13.967Z","monitoring_at":"2024-07-30T12:29:16.219Z","resolved_at":"2024-07-30T20:56:13.951Z","impact":"minor","shortlink":"https://stspg.io/y0m4zs7sc5dp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-07-30T12:08:17.044Z","reminder_intervals":null,"id":"q46mnqphn4hf","page_id":"lcbpfjdhnlkc","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-07-30T20:56:13.951Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-30T20:56:13.951Z","display_at":"2024-07-30T20:56:13.951Z","deliver_notifications":true,"tweet_id":null,"id":"sd8c7kz7cwt6","incident_id":"q46mnqphn4hf","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are observing normal service behavior from our end. We will continue to monitor the situation and wait for Microsoft to close the incident on their side before closing our incident. Thank you for your patience and understanding.","created_at":"2024-07-30T15:14:06.309Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-30T15:14:06.309Z","display_at":"2024-07-30T15:14:06.309Z","deliver_notifications":true,"tweet_id":null,"id":"wdp43xk8jpfx","incident_id":"q46mnqphn4hf","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are continuing to monitor the situation closely. Our team is actively engaged in ensuring that all systems are stable and operating as expected. We will provide updates as new information becomes available.","created_at":"2024-07-30T14:23:01.272Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-30T14:23:01.272Z","display_at":"2024-07-30T14:23:01.272Z","deliver_notifications":true,"tweet_id":null,"id":"4lwwvsf3syct","incident_id":"q46mnqphn4hf","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We have confirmed that this is an issue with the Microsoft network and we are monitoring Microsoft's resolution process. \n\nhttps://azure.status.microsoft/en-gb/status","created_at":"2024-07-30T12:29:16.219Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-30T12:29:16.219Z","display_at":"2024-07-30T12:29:16.219Z","deliver_notifications":true,"tweet_id":null,"id":"3v1z9hzjjpkf","incident_id":"q46mnqphn4hf","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We have confirmed that this is an issue with the Microsoft network and we are monitoring Microsoft's resolution process. \n\nhttps://azure.status.microsoft/en-gb/status\n\nWe will continue to monitor the resolution of this incident on the side of our provider and provide an update here as events warrant.","created_at":"2024-07-30T12:28:19.343Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-30T12:28:19.343Z","display_at":"2024-07-30T12:28:19.343Z","deliver_notifications":true,"tweet_id":null,"id":"cj6m0qq5qtj4","incident_id":"q46mnqphn4hf","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"At this time we suspect that this may be a result of cloud-networking issues on Azure (our hosting provider). It may be isolated to a particular region, and retrying may succeed.\n\nhttps://azure.status.microsoft/en-gb/status","created_at":"2024-07-30T12:08:17.085Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-30T12:08:17.085Z","display_at":"2024-07-30T12:08:17.085Z","deliver_notifications":true,"tweet_id":null,"id":"n4wg78999652","incident_id":"q46mnqphn4hf","custom_tweet":null,"affected_components":[{"code":"gmjnmhpgfgmb","name":"Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"nfckmbfcnkkm","name":"User Portal","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2016-01-19T07:42:46.659Z","updated_at":"2025-10-29T19:38:31.328Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"gmjnmhpgfgmb","page_id":"lcbpfjdhnlkc","group_id":null},{"status":"operational","name":"User Portal","created_at":"2016-01-19T07:42:46.671Z","updated_at":"2025-10-29T19:38:31.351Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"nfckmbfcnkkm","page_id":"lcbpfjdhnlkc","group_id":null}]}]
}